Shipping Policy

Thank you for shopping with naturevalley. Please review our shipping policies below to understand the timing and costs associated with your order.

Order Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be extended. You will be notified if there is a delay in processing your order.

Shipping Time

Once your order has been processed, please allow 7-12 business days for delivery. Delivery times may vary based on your location and carrier services.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on your order details and delivery address.

Order Cancellation

You may cancel your order within 24 hours of placing it. After this time, your order will be processed and shipped and cannot be canceled.

Returns and Refunds

If you are not completely satisfied with your purchase, you may return the item within 14 days of receipt. To be eligible for a return, the item must be unused and in the same condition as when you received it.

Customers are responsible for the cost of return shipping except in cases where the item is defective, damaged, or incorrect upon delivery. Please contact us at ricecukcoonewx33@gmail.com for return instructions in such cases.

Refunds will be processed within 5-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions about our shipping policies, please contact us at ricecukcoonewx33@gmail.com or visit our website at https://naturevalleyshop.shop.